Responsible Gaming at Patrickspins Casino
Gambling at Patrickspins Casino should stay what it is meant to be: a paid form of entertainment, never a way to make money or escape problems. This page sets out, plainly and without judgement, every protection we have built into our platform and exactly where to find it. If anything here applies to you, acting on it today is easier than you think.
Our Commitment to Your Wellbeing
What we do proactively
We launched in 2023 under licence 8048/JAZ2023-041 from Curaçao eGaming, and player protection has been part of our operating standards from day one. Wellbeing at our casino is not a policy document that sits in a drawer; it is a set of systems that run continuously in the background of your account.
- Behaviour monitoring that flags sudden changes in deposit frequency, session length or chasing patterns, after which our trained team may contact you discreetly.
- Reality checks that show your session duration and net position on screen at intervals you choose, so the numbers are always in front of you.
- Transparent account history covering deposits, withdrawals, bets and results, available to you at any time from your profile.
- Staff trained to respond to distress signals without lecturing, and to point you to the right tool or helpline immediately.
Warning Signs to Watch For
Problem gambling rarely announces itself. It tends to build through small, repeatable decisions that each feel reasonable at the time. We ask you to read the list below honestly, and to remember that recognising one or two signs is not a failure; it is the moment the situation becomes fixable.
- Chasing losses: increasing stakes or returning the same day to win back money already lost.
- Hiding your play: concealing deposits, sessions or account balances from people close to you.
- Borrowing to gamble: using credit, loans, money earmarked for bills, or friends' funds to keep playing.
- Mood changes around gambling: irritability, restlessness or anxiety when you cannot play, or euphoria tied only to wins.
- Playing longer than planned: sessions that repeatedly run past the time or budget you set for yourself.
- Neglecting priorities: work, study, sleep or relationships slipping because of gambling time.
- Believing in systems: the conviction that a slot, strategy or "hot streak" is due to pay out.
Tools You Can Set Today
Every tool, one line each
Each of these controls lives in the Responsible Gaming section of your account profile, and you can activate any of them yourself in under two minutes, 24/7, without contacting support first.
- Deposit limits: cap the amount you can deposit per day, week or month; once set, the new lower limit applies immediately.
- Loss limits: restrict the total you can lose in a set period, calculated across all games in your account.
- Wagering limits: cap the total amount you may bet in a day, week or month regardless of outcome.
- Session timeouts: force a break after a chosen number of minutes by logging you out automatically.
- Reality checks: on-screen pop-ups at intervals from 15 minutes upward showing time played and net result.
- Cooling-off periods: a temporary freeze of 24 hours to 30 days during which you cannot deposit or play, but your account and balance stay intact.
- Self-exclusion: a formal, longer-term block on your account, described in full in the next section.
How Self Exclusion Works
Durations we support
You can exclude yourself from Patrickspins Casino for 24 hours, 7 days, 30 days, 6 months, or permanently. Whichever you choose, the decision is irreversible for its duration: we cannot lift it early at your request, and that is deliberate, because the hardest hours are often the first ones.
- Your balance remains yours: any funds in the account stay there and can be withdrawn to a verified method even during exclusion.
- Open bets already placed are settled normally; winnings are credited to your balance and can be withdrawn.
- Marketing stops: you receive no promotional emails, SMS or bonus offers for the entire exclusion period.
- On the permanent option, your details are retained to prevent new account creation under the same identity.
| Duration | Reactivation | What happens at the end |
|---|---|---|
| 24 hours | Automatic | Account reopens; limits you set beforehand stay in force |
| 7 days | Automatic | Account reopens; you may extend with one click |
| 30 days | Automatic | Account reopens; we send a reminder before the date |
| 6 months | On request, 24h cooling period | We verify identity and confirm wellbeing tools before reopening |
| Permanent | None | Account stays closed and personal data is retained only for blocking purposes |
Keeping Gambling Away From Minors
If children or teenagers can reach your devices, we ask you to do three things. Never leave a session open or a password stored where a minor can find it. Use parental control software such as Net Nanny or Qustodio to block gambling sites at device level, not just in the browser. And keep payment cards, e-wallets and crypto keys out of reach, because a curious teenager needs only one unlocked method to register somewhere.
Where to Find Free Help
Our tools manage access to this casino; they do not treat the underlying pattern. If gambling is costing you more than money, the organisations below offer free, confidential support to anyone in the UK, whether you gamble yourself or care about someone who does. You can contact them without telling us first.
- GamCare: 0808 8020 133, gamcare.org.uk, free helpline and live chat with trained advisers, every day of the year.
- BeGambleAware: begambleaware.org, free information, self-assessment tools and links to local treatment services.
- GAMSTOP: gamstop.co.uk, the free national self-exclusion register covering all UK-licensed gambling sites for periods from 6 months.
- National Gambling Helpline (run by GamCare): 0808 8020 133, open 24/7, also offering WhatsApp support.
Talk to Our Support Team
A request in writing to that email address is enough to start any limit or exclusion; you do not need to explain your reasons, and nobody will try to talk you out of a decision to pause or stop. If you contact us in crisis, we will activate the strongest protection available immediately and signpost you to GamCare the same day. Choosing to play within your means is the only strategy that actually works at Patrickspins Casino, and we will help you keep it that way.
Frequently Asked Questions
Can I lower my deposit limit straight away?
Yes. A lower limit takes effect the moment you confirm it in the Responsible Gaming section of your profile. Raising or removing a limit, by contrast, has a waiting period so decisions are made calmly rather than mid-session.
What happens to my balance if I self-exclude?
Your funds remain yours. You can request a withdrawal to a verified method at any time during the exclusion, and open bets are settled normally with winnings credited to your balance.
Can I cancel a 6-month self-exclusion after a week?
No. We cannot lift any exclusion early, whatever the duration. This rule exists because early lifting is precisely when relapse risk is highest.
Do you share my self-exclusion with GAMSTOP?
GAMSTOP is an independent national register covering UK-licensed operators, and registering there is a separate step you take yourself at gamstop.co.uk. Our own exclusion applies only to Patrickspins Casino.
Is my age checked before I can play?
Yes. KYC verification with photo ID, proof of address and payment method confirmation is required before your first withdrawal, and we close any account found to belong to a person under 18.