Our AML and Verification Policy
We hold licence 8048/JAZ2023-041 from Curaçao eGaming, and that licence obliges us to verify every player and monitor every transaction. This page explains exactly what we check, when we check it and what we need from you.
Our AML Commitment
Money laundering and terrorist financing are criminal offences, and our platform is built to play no part in either. Under the terms of our Curaçao eGaming licence, number 8048/JAZ2023-041, we operate a risk-based anti-money-laundering programme covering customer due diligence, transaction monitoring, reporting and record keeping.
We apply these controls to every account, regardless of stake size or currency. Whether you deposit £10 by Visa Debit or withdraw in Tether, the same rules and the same review standards apply.
When We Verify You
Verification is not a single event. We run checks at three defined points: at registration, where we screen your details against sanctions and politically-exposed-person lists; before your first withdrawal, when we confirm your identity in full; and at any threshold or risk trigger that requires enhanced due diligence.
For identity confirmation we need three things: a photo ID, proof of address and evidence that the payment method is yours.
- Photo ID: passport, driving licence or national ID card, valid and showing your name, date of birth and photograph
- Proof of address: utility bill, bank statement or official letter dated within the last three months
- Payment method ownership: photo of the card (first six and last four digits visible) or a bank statement showing the account, or confirmation of a crypto wallet address
How Verification Works
Our compliance team reviews every submission manually. Most files are cleared within 24 hours, and straightforward cases are often approved the same day. If anything is blurred, cropped or expired, we will ask you to re-upload just that document rather than restart the whole process.
Here is the sequence from upload to clearance:
- 1. Upload documents through the secure verification area of your account
- 2. Our system checks file completeness and legibility automatically
- 3. A compliance officer compares the documents against your account details
- 4. You receive an email confirming clearance or requesting a replacement file
- 5. Withdrawals are released once every document is approved
Data protection
Files are transmitted over TLS encryption, stored on access-restricted servers in the European Union and visible only to compliance staff who need them for a review. We never share your documents with third parties except where the law requires it.
Why We Ask About Funds
If your deposits exceed £10,000 in aggregate, or if your betting pattern raises a question under our risk rules, we may ask you to confirm the source of your funds. This is a licence requirement, not an accusation, and the request is routine for high-volume accounts.
Acceptable evidence includes recent payslips, a tax return or notice of assessment, a bank statement showing regular income, or sale documentation for an asset. We treat everything you submit as confidential and use it only for the financial assessment.
How We Monitor Transactions
Every deposit and withdrawal passes automated screening for structuring, unusual velocity, third-party involvement and mismatch with your verified profile. Withdrawals follow the same-method rule: funds return to the same Visa Debit, Mastercard, Trustly, Skrill or crypto wallet that funded the account wherever technically possible.
Our withdrawal limits are £20 minimum, £5,000 per day and £20,000 per month. Crypto withdrawals are processed within 24 hours; fiat methods take one to three business days. We charge no fees on either side.
When Accounts Are Restricted
If documents are missing, expired or inconsistent, we place the account on hold. That hold means no deposits, no play and no withdrawals until the file is complete. Funds already in your balance stay there untouched and are released once verification clears.
Where we cannot establish your identity after repeated requests, or where evidence points to fraudulent play, multiple accounts or use of a VPN to mask a restricted jurisdiction, we close the account and return the verified balance to its source. Suspicious activity reports go to the relevant authority as our licence requires.
How Long We Keep Records
We retain verification documents and transaction records for five years after your account closes, the minimum period set by our licence conditions. Retention lets us answer regulator queries and assist lawful investigations. After that period the files are deleted under our data protection schedule, and you may request deletion sooner where the law allows.
Frequently Asked Questions
How long does verification take at Patrickspins Casino?
Most submissions are reviewed within 24 hours, often sooner. Clear, uncropped photos of valid documents are approved fastest.
Can I withdraw before verification is complete?
No. We verify identity, address and payment method ownership before the first withdrawal, and holds remain until every document is approved.
Why must withdrawals use my deposit method?
The same-method rule prevents third-party payments and money laundering, so funds return to the card, wallet or account that funded your play wherever possible.
What happens if my documents are rejected?
We tell you which file failed and why, and you re-upload only that document. Your balance stays secure while the review continues.