Contact Patrickspins Casino Support 24/7
Our care team works around the clock, every day of the year, so you never wait long for an answer. Here is exactly how to reach us, what we can sort out, and what to check first so we can resolve your query in one go.
Reach Us Any Hour
Live chat is the fastest way to talk to us. Open it by tapping the chat icon in the bottom right corner of any page on patrickspins.uk.com, on desktop or mobile. No download or separate app is needed; the chat sits inside our mobile-optimised HTML5 site. Typical first reply is under 2 minutes, and a full agent joins within 5 minutes even at peak times. Chat runs 24/7, including bank holidays.
| Channel | Availability | Typical response |
|---|---|---|
| Live chat (bottom right of every page) | 24/7 | Under 2 minutes |
| Email [email protected] | 24/7, replies within 24 hours | Most queries answered in 2–6 hours |
| Email (formal, postal) | Business days | 5 working days |
Writing to us by email
For anything that needs documents, screenshots or a paper trail, email [email protected]. Put your username in the subject line so we can pull up your account immediately. We answer every message within 24 hours, and most within 2 to 6 hours. Attach anything relevant, such as a transaction reference or a photo of the error you saw, and we will handle the rest.
What We Can Sort Out
Our agents handle the full range of account and payment matters, from a stuck deposit to bonus wagering questions. Nothing on this list requires a separate department; the person who answers your chat can act on it directly.
- Account and KYC: document checks, photo ID, proof of address and payment method verification before your first withdrawal.
- Deposits and withdrawals: missing deposits, withdrawal status, the £20 minimum withdrawal, and daily and monthly limits of £5,000 and £20,000.
- Technical problems: games not loading, error messages, login issues on iOS or Android browsers.
- Bonuses: the 350% welcome bonus up to £4,600 with 450 free spins, promo code PATRICK350, 40x wagering, weekly 15% cashback and weekend reload offers.
- VIP and loyalty: your tier, escalating cashback and personal account manager questions.
- Responsible gambling: deposit limits, loss limits, session reminders and self-exclusion, plus referrals to GamCare, BeGambleAware and GAMSTOP.
Check This Before You Write
Half of all queries solve themselves with one quick look inside your account. Before messaging us, spend sixty seconds on the checks below; if you still need us afterwards, you will have everything ready and we can close your case in a single reply.
- Open the FAQ section on patrickspins.uk.com; bonus terms, wagering and payment timings are covered in detail there.
- Check your profile for KYC status; if documents show as pending, they are still under review and no action is needed from you yet.
- Look at your transaction history for the payment in question and note its reference number.
- Confirm the deposit or withdrawal method you used; crypto withdrawals land within 24 hours, fiat takes 1 to 3 business days.
- Refresh the page or switch browser if a game stalls; our HTML5 site needs no app and works on any modern mobile browser.
Formal and Business Enquiries
Company details
Patrick Spins N.V. operates Patrickspins Casino under Curaçao eGaming licence 8048/JAZ2023-041. For formal correspondence, write to [email protected] with the words "formal correspondence" in the subject line and we will route your letter to the registered office of Patrick Spins N.V. on your behalf.
Press and partnerships
Media, affiliate and partnership enquiries go to the same address, [email protected], with "Press" or "Partnership" in the subject line. Our commercial team answers within two business days and will send media kits, commission structures or integration details on request.
Frequently Asked Questions
Is your live chat really available 24/7?
Yes. Live chat runs every hour of every day, including weekends and bank holidays, with typical first replies under 2 minutes. Open the chat icon in the bottom right corner of any page.
How long do you take to answer emails?
We reply to every email sent to [email protected] within 24 hours, and most messages get an answer within 2 to 6 hours. Include your username in the subject line to speed things up.
Can you help me set deposit limits or self-exclude?
Yes, our agents can set deposit limits, loss limits and session reminders on the spot, and arrange self-exclusion. We can also point you to GamCare, BeGambleAware and GAMSTOP for independent support.
What should I include when I contact support?
Your username, the date and amount of any transaction in question, and a screenshot if you saw an error. If your query is about a withdrawal, tell us the payment method; crypto arrives within 24 hours and fiat in 1 to 3 business days.